Pawsket Privacy Policy

Effective Date: May 2026 | Last Updated: May 2026

1. Introduction

Pawsket and its affiliates (hereafter referred to as "Pawsket", "we", "us", or "our") care deeply about your privacy. This Privacy Policy explains what information we collect from users of our website ("the Site"), mobile application ("the App"), and other channels such as telephone or email (collectively, "Services"), how we use and protect it, and your rights regarding your personal data.

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

•      Full name, email address, phone number, shipping and billing address

•      Date of birth or other identifying information when required

•      Government-issued ID (e.g. national ID, passport) if identity verification is required

•      Payment information such as credit or debit card details, entered securely during checkout

•      Pet information including name, species, breed, age, and health details

•      Communications you send us, including customer support requests, reviews, and feedback

2.2 Information Collected Automatically

•      IP address, device type, operating system, and browser type

•      App usage data including pages visited, features used, and timestamps

•      Cookies and similar tracking technologies (see Section 8 on Cookies)

2.3 Information from Third Parties

•      If you log in via a Social Media Service (e.g. Facebook, Google), we receive the information you authorize that platform to share with us

•      We are not responsible for the privacy practices of third-party platforms

3. How We Use Your Information

•      To process orders, accept payments, and arrange delivery

•      To create and manage your account

•      To respond to your inquiries and provide customer support

•      To send you order confirmations, updates, and service notifications

•      To send marketing communications and promotional offers (you can opt out at any time)

•      To personalize your experience and provide tailored recommendations

•      To improve and develop our Services based on usage patterns

•      To detect, prevent, and investigate fraud and security issues

•      To comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

•      With service providers who help us operate our business (e.g. payment processors, delivery partners, cloud hosting providers), who are contractually bound to protect your data

•      With veterinary or pharmacy partners, if you use our pet health services, only to the extent necessary to provide those services

•      With legal authorities if required by law, court order, or to protect our rights

•      In connection with a merger, acquisition, or sale of assets, subject to the same privacy protections

•      With your explicit consent for any other purpose not listed here

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Specifically:

•      Account data is retained while your account is active and for a reasonable period afterward

•      Transaction records may be retained for up to 7 years for legal and accounting purposes

•      If you request deletion of your account and data, we will process this within 30 days, subject to any legal retention obligations

6. Your Rights & Data Deletion Requests

You have the following rights regarding your personal data:

•      Right to Access: Request a copy of the personal data we hold about you

•      Right to Correction: Ask us to correct inaccurate or incomplete information

•      Right to Deletion: Request that we delete your personal data

•      Right to Object: Object to certain types of processing, including direct marketing

•      Right to Data Portability: Request your data in a structured, machine-readable format

How to Submit a Deletion or Data Request

You can delete your account and data through any of the following methods:

•      Directly in the App: Go to Account > Settings > Delete Account to delete your account and all associated data instantly

•      Email us at: [email protected] with the subject line "Data Deletion Request" or "Data Access Request"

•      Contact us through the App under Account > Reach Out > Call Us

We will respond to email requests within 30 days. In-app deletion is processed immediately. In some cases, we may need to verify your identity before processing your request.

If you connected your account using Facebook Login, you can also remove Pawsket's access to your data directly through your Facebook Settings > Apps and Websites > Remove Pawsket.

Note: This right is available to all users who can access our App or Services, regardless of location.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include encrypted data transmission (SSL/TLS), secure payment processing, and access controls.

If you discover a security vulnerability in our Services, please report it immediately to: [email protected]

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage trends, and deliver personalized content and advertising. Types of cookies we use include:

•      Essential cookies: Required for the Site and App to function properly

•      Analytics cookies: Help us understand how users interact with our Services

•      Marketing cookies: Used to deliver relevant advertisements

You can control or disable cookies through your browser settings or device preferences. Disabling cookies may affect certain features of our Services.

9. Children's Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will delete it promptly.

10. Third-Party Websites

Our Site and App may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you through the App or by email if the changes are material. Your continued use of our Services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

•      Email: [email protected]

•      Website: https://pawsket.com

•      Address: Pawsket, LLC., Egypt